augsta's CX Framework enables clients to revolutionize their enterprises, expand their customer outreach, and effectively acquire and retain customers
SAP Customer Experience (CX) and CRM Solutions
augsta's Customer Experience (CX) framework facilitates efficient interaction, sharing, and communication with your audience, enabling targeted outreach across diverse routes and markets.
augsta's Customer Experience (CX) portfolio encompasses every stage of the customer journey, starting from the initial interaction to the point of purchase. SAP accomplishes this by integrating solutions across marketing, sales, and CRM.
Creating and delivering a cohesive digital customer experience is a complex endeavor, demanding both organizational change management and technology landscape planning across functions. We assist clients in constructing a seamless customer journey rooted in empathy and trust, leveraging our suite of leading customer experience solutions from Marketing and Service to Delivery.
What is SAP Customer Experience?
Factors to Opt for augsta's Range of SAP Customer Experience Solutions:
Revitalize Your Customer Experience Approach
Enhance customer satisfaction by identifying and surmounting operational challenges, reassessing procedures, and discovering inventive solutions.
Gain Empowerment Through Proficiency and Industry Best Practices
Engage in customized workshops and streamlined services covering integration, data migration, solution architecture, and solution-focused methodologies.
Receive Support – From Start to Finish
Benefit from personalized guidance provided by seasoned experts at every stage of your project, facilitating the swift transfer of knowledge and skills to your team.
Prioritize Service Excellence
Assess and confirm crucial project aspects, ensuring the implementation of optimal solutions and the elimination of complexities.
Augsta's SAP C/4HANA: A Collection of Five Top-tier Cloud Solution Portfolios
In the past, standalone marketing, sales, and e-commerce solutions were effective. However, the current landscape often involves multiple departments in addressing a simple customer inquiry. SAP has evolved by presenting C/4HANA as a suite of five autonomous solutions seamlessly interconnected for enhanced efficiency.
SAP Marketing Cloud
Marketing plays a pivotal role in your business, continually evolving in its approach.
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Customizing customer experiences throughout your business.
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Fostering customer trust for sustained relationships.
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Enhancing marketing strategies to boost revenue.
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Stimulating demand and facilitating growth for B2B marketers.
SAP Commerce Cloud
Contemporary consumers seek a superior and personalized omnichannel commerce experience in their online purchases.
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It accommodates various go-to-market models.
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Utilize industry-specific features.
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Attain a quicker return on investment through pre-built integrations.
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Surpass customer expectations with inherent flexibility.
SAP Sales Cloud
In the current scenario, customer focus is heavily influenced by the experience your brand provides.
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Eliminate guesswork and expedite the sales process.
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Provide quick guidance to sales representatives on contracts and quotes.
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Structure and oversee sales incentives and territories.
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Develop contemporary sales strategies and experiences.
SAP Service Cloud
Success is attainable when service takes center stage in your customer experience.
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Establish a comprehensive omnichannel service experience.
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Cultivate and empower a proficient team of experts.
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Create and deliver the next level of self-service solutions.
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Thoroughly capture and comprehend detailed customer feedback.
SAP Customer Data Cloud
This offering enables the transformation of anonymous visitors into lifelong customers.
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Establish a smooth onboarding and customer experience.
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Ensure trust and data privacy for customers.
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Remove data silos to enhance contextual marketing.
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Grant customers full transparency and control while adhering to GDPR compliance.
Traditionally, CRM solutions comprise separate modules for sales, customer service, and marketing, often lacking integration. SAP has disrupted this by seamlessly integrating these modules in augsta's suite of SAP C/4HANA Customer Experience. This integrated approach ensures that all departments receive immediate notifications. SAP's team has also ventured into digital sales as a novel customer channel, allowing salespeople to promptly check product availability and tailor offers in real-time by extracting data from the ERP or SAP S/4HANA system. Moreover, sales staff benefits from a comprehensive 360-degree view of the customer.
In another instance, SAP Digital Boardroom not only reflects the latest trends in business forecasts but also channels this information to the sales team. Artificial Intelligence (AI) is employed to forecast business trends for the entire year. Embrace augsta's SAP Customer Experience today for a prosperous tomorrow.
How SAP CX and SAP C/4HANA Are Shaping the Future of CRM?
